Achieving Administrative Excellence Training

Introduction

Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy.  Organizing all the pieces and parts of your professional life – from workspaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes. The new COVID-19 world environment also creates its own unique challenges affecting almost all the responsibilities of the professional administrator. This interactive training course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mindset, confidence, and calmness to manage yourself, your work, and your working relationships no matter what the challenges.

This training course will feature:

• Managing your time more effectively for increased productivity
• Understanding the secrets and pitfalls of effective communication
• Learning how to work in a virtual, post-covid work environment. 
• Managing your emotions, stress, and motivation levels
• Essential skills for organizing any project, meeting or event

Objectives

By the end of the program, participants will be able to:

• Work Smarter and Leverage Their Time to Get Things Done Quicker
• Set and Achieve Short and Long Term Goals, as well as Arranging Meetings, Projects and Events Successfully
• Communicate Confidently and Clearly at All Levels
• Present Themselves Professionally in Meetings and Presentations
• Organize Themselves, Their Office, and Their Executives More Effectively

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting. 

Who Should Attend?

This training course is suitable for a wide range of professionals but will greatly benefit:

• Office Managers or Coordinators
• Executive Secretaries
• Administrative Assistants
• Administrative Managers
• Executive Assistants

Course Outline

Day 1: Mastering your Workload

• What is your personal and work vision?

• The secrets to working smarter rather than harder

• Achieving long and short term goals through proper scheduling and prioritizing

• Setting up administrative systems and procedures that work

• Time Management Secrets to adopt and time-wasters to avoid

• The latest technology to help you achieve administrative excellence

Day 2: Essential Communication Skills

• Common communication styles

• How to be an assertive communicator

• How to set boundaries without saying "no"

• Understanding different personality types

• Dealing with difficult personalities and situations

• Emotional intelligence at work

• Avoiding ego games and unnecessary conflicts

Day 3: Working with your Boss and your Team

• Managing administrative responsibilities in the virtual workplace

• Developing a strategic partnership with your boss

• Keeping on top of calendars, appointments, and schedules

• Making travel and accommodation arrangements

• Preparing the office and tasks for your absence – holiday or lockdown

• Organizing, attending, and minuting meetings – online and in-person

Day 4: Professionalism in the Workplace

• Handling the Phone Professionally –  avoiding common mistakes we all make

• Writing friendly and professional emails

• Social media and technology savviness

• Mind Mapping for organizing and planning

• Event planning – Small and medium-sized project planning basics

• Making confident, clear presentations – online or in-person

• Maintaining your professional image – even whilst working at home

Day 5: Self and Stress Management

• Managing your responsibilities, roles, resources, and relationships from the inside-out

• The power of the sub-consciousness

• How to remain motivated and passionate about work in times of uncertainty

• Handling stress and pressure and anger at work

• Work-life balance – how to achieve it

• Taking care of yourself and others without burning out

• Where to go from here – continuing professional development