Effective office Administration and Power of Positive Attitude

Start Date End Date Venue Fees (US $)
18 Nov 2024 London, UK $ 4,950 Register
18 Nov 2024 Italy , Milan $ 4,950 Register
24 Nov 2024 Dubai, UAE $ 3,900 Register
01 Dec 2024 Cairo, Egypt $ 3,900 Register
16 Feb 2025 Barcelona, Spain $ 4,950 Register
29 Jun 2025 Istanbul, Turkey $ 4,500 Register
14 Dec 2025 Dubai, UAE $ 3,900 Register

Effective office Administration and Power of Positive Attitude

Introduction

Positive attitude is infectious and leads to a ‘can do’ approach in individuals, teams, and organizations. This course develops skills necessary for individuals to change their outlook on life and build their inner confidence at the flick of a mental switch. Participants in this interactive course will explore various techniques to get better control and have a more positive impact over their life at the professional and social levels.

Objectives

    After completion of this course personnel should be able to:

    • The importance of defining and understanding your crucial role as an office manager.
    • The keys to a robust and effective organization.
    • Examine the impact of positive attitude on personal and professional environments
    • List the steps needed for improving attitude and behavior
    • Apply positive psychology techniques to improve effectiveness on the job
    • Identify preferred thinking patterns and filters
    • Use modeling techniques to improve relationships with others
    • How to understand, write and control budgets with ease.
    • The importance of possessing basic negotiation and influencing skills and how best to apply them in your role.
    • How to get the outcome you desire through effective win/win communication skills.
    • How to cram 24 hours into a morning – a master class in dynamic time management.
    • How to manage difficult people, situations, and stress in a calm and effective manner. 

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

Individuals need to improve their positive outlook on life and enhance their relationships at both the personal and professional levels.

Target Competencies

  • Personal commitment
  • Practical thinking
  • Self-confidence
  • Self-esteem
  • Examining attitude
  • Building relationships

Course Outline

The Impact of Attitude

  • Attitude is everything
  • The origins of attitudes
  • The formation of attitudes
  • Adding value to your organization
  • The relationship between attitude and creativity
  • Intelligence versus creativity

How to Change Your Attitude

  • Typical human reactions
  • The science of how we react
  • The 7 steps approach to changing attitudes
  • Deciding to change today
  • Shifting your focus
  • Being curious
  • Developing an attitude of gratitude
  • Deciding not to be perfect
  • Believing in yourself
  • Taking action
  • The environment we live in

Factors Affecting Attitude

  • Changing your thinking
  • Characteristics of negative thinking
  • Sources of positive energy
  • Finding the right balance
  • Positive psychology
  • Escaping the average
  • Predicting job success
  • Productivity increases with happiness
  • Small changes ripple outwards

Increasing Personal Effectiveness

  • Knowing yourself
  • Overview of the DiSC behavioral tool
  • The 4 behavioral traits in the DiSC model
  • Building rapport
  • Educational representational systems
  • Communicating effectively
  • Communication levels and definitions
  • Active versus passive listening
  • Empathy is a fundamental trait
  • Assertive behavior
  • When to be assertive
  • Components of communication behavior
  • The value of feedback
  • Guidelines for constructive feedback

Programming and Modelling Skills

  • Improving self-esteem
  • The impact of negative thinking
  • Characteristics of high self-esteem people
  • Using body language to influence others
  • Resolving conflict
  • The positive side of the conflict

Accreditation

Related Courses

Nationals Development Training Program
Laboratory Systems ISO17025 Consulting
Competency Frameworks Consulting
Talent & Succession Planning Solutions
Employee Assessment & Development Plans
Strategy Development & Review Solutions