Stakeholder Management: Negotiating, Communicating & Influencing

Start Date End Date Venue Fees (US $)
06 Apr 2025 Barcelona, Spain $ 4,950 Register
13 Jul 2025 Kuala Lumpur, Malaysia $ 4,500 Register
19 Oct 2025 Dubai, UAE $ 3,900 Register

Stakeholder Management: Negotiating, Communicating & Influencing

Introduction

This stakeholder management course delivers the principles of effective stakeholder management in everyday working situations. Stakeholders are all those individuals and team members involved in helping the organisation to achieve its objectives. The overall aim of this course is to assist participants in identifying project stakeholders and managing their expectations. Participants will learn how to develop stakeholder management plans, stakeholder registers, and strategies for effectively engaging stakeholders in project decisions and execution. The course also aims at sharpening participants’ leadership, negotiation, communication, and conflict management skills to foster the appropriate stakeholder engagement in project decisions and activities.

Objectives

    How can you work most effectively with team members, suppliers and customers to ensure that KPIs are achieved most effectively for the organisation and all stakeholders? What are the techniques for a leader to bring out the best in those people worked with on an ongoing basis? How can you motivate people with a diverse range of objectives and interests? How can you ensure that stakeholders embrace change and risk for the betterment of both the organisation and themselves? In so doing, what are the most effective principles of leadership across all your stakeholder groups? This course examines how to deal with stakeholders most effectively for delivering required work outcomes.

    Outcomes

    • Engaging with stakeholders in a way that produces stronger, more timely and more cost-effective results.
    • Categorize project stakeholders and build the stakeholder management plan
    • Analyze the interest and influence of project stakeholders
    • Arrange the stakeholder communication channels and manage stakeholder conflicts
    • Choose the appropriate leadership style for each project stakeholder
    • Apply win-win negotiation techniques with project stakeholders
    • Leading a diverse set of stakeholders to enable outcomes to be achieved whilst catering for all interests.
    • Building relationships that propel the delivery of outcomes with less downtime.
    • Delivering true win-win outcomes for all relevant stakeholders.
    • Enabling change to be embraced more readily amongst your stakeholders.
    • Aligning KPIs of stakeholders so that everyone is pulling in the same direction.
    • Minimising the likelihood of miscommunication amongst your stakeholder

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

Project managers, members of project offices, project sponsors, functional managers, senior management and individuals interested in project stakeholder management. 

Target Competencies

  • Managing projects
  • Planning
  • Leading
  • Communicating
  • Conflict resolving
  • Negotiating

Course Outline

Day 1: Stakeholder Management Overview

  • Defining project stakeholders
  • APM Definition
  • PMI Definition
  • A practical definition of project stakeholders
  • Stakeholders management skills set
  • Technical skills
  • Business insights
  • People skills​

Day 2: Categorizing and Prioritizing Project Stakeholders

  • Dimensions of stakeholders categorization
  • Power and interest matrix
  • Power and influence matrix
  • Power and knowledge matrix
  • Stakeholders engagement assessment matrix
  • Developing stakeholder register
  • Stakeholder management plan
  • Stakeholder groups classification​

Day 3: Managing Project Stakeholder Communications

  • Stakeholder communication plan
  • Stakeholder communication channels
  • Holistic approach to communication
  • Managing stakeholders in a virtual world
  • Managing difficult stakeholders
  • Managing project stakeholders conflicts
  • Conflict management styles
  • Factors affecting conflict modes ​

Day 4: Leading Project Stakeholders

  • Project managers as leaders
  • Disciplines of leading project stakeholders
  • Leadership time continuum
  • Leadership capability continuum
  • The leadership matrix
  • The leadership matrix actions
  • Choosing the right leadership style for stakeholders
  • Situational leadership model​

Day 5: Negotiating with Project Stakeholders

  • Types of negotiations
  • Negotiation mindsets
  • Critical concepts of win-win negotiation
  • Characteristics of good negotiators
  • Negotiations and building coalitions
  • Stages of negotiation process
  • Negotiation strategies
  • Negotiation best practices

Accreditation

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