Customer Services Skills & Supervisory Skills Training

This empowering training course is especially designed for all those who have the potential and capabilities of expanding their leadership Supervisory skills. Bill Gates, the Founder of Microsoft has stated that, “As we look ahead into the next century, leaders will be those who empower others!”  This training course is specifically prepared to empower selected individuals to develop these dynamic leadership skills. Team leaders and new managers, whatever their job title, if they are in charge of others then they will be helped greatly by this course. Also, this customer Service training course guides participants in transforming their organizations from being merely good to achieving greatness. Traditional marketing approaches have become outdated with the ever-evolving landscape of customer engagement driven by web technologies, peer reviews, and price comparison sites. This training course focuses on the need to shift from offering just excellent customer service to creating world-class customer experiences. In today's fast-paced, distraction-filled environment, businesses must focus on relationships, engagement, and building memorable customer experiences to remain competitive. The training course covers the latest strategies and models to help organizations thrive in this always-on, 24/7 marketplace. Participants in this interactive five-day training will explore how to redefine customer value, tap into emotional and irrational sales models, and establish a distinct market space that fosters customer loyalty. The training course emphasizes the importance of crafting unique and sustainable customer experiences, going beyond traditional good service. By learning the latest scientific and management approaches, participants will be able to differentiate their organizations and carve out unique market positions. This training course equips them with the tools and techniques necessary to create a compelling and lasting impact on their customers.

This training course will be presented in a highly interactive manner, with a very impactive computer presentation style. Individual and group activities, will intersperse the sessions. Video and role plays situations will highlight the major teaching features.

This training course is suitable to a wide range of professionals, but will greatly benefit:

• First Level Supervisors
• Those with leadership and managerial potential and capabilities
• Those who are desiring empowered leadership skills
• Managers
• Team Leaders
• Supervisors
• Technical Staff
• Team Supervisors
• Field Service Representatives
• Brand Managers
• Public Relation Professionals
• Frontline Customer Service Representatives (CSR)

Day 1: Beyond Customer Service

Day 2: Managing Performance for Effective Results

• Characteristics of Performance Management
• Getting Productivity through People
• The Importance of Strategic Goal Setting
• How, When and to Whom to Delegate
• Knowing the Benefits of Effective Delegation
• Getting and Managing Results

Developing the Supervisor Leader

• The Challenge of Supervisory Personal Development
• The Difference between Doing and Supervising
• Knowing How to Develop Essential Interpersonal Relationship Skills
• How to Develop Effective Self-coaching Skills
• What are the Skills and Attributes of an Effective Supervisor?
• Developing a Positive Leadership Mindset

Day 3: Managing Performance Problems and People

• What motivates me and others?
• Understanding the 3 Major Types of Motivation
• How to Manage Conflict
• Working with Different Types of Personalities
• What to do when a problem arises?
• Effective Listening and Questioning Skills

Day 4: Communicating Clearly, Confidently and Concisely

• What is Communication, and the 3 major levels of Communication?
• Understanding the Communication Cycle
• The Significance of Non-Verbal Communication
• How to Make an Effective Presentation
• Planning and Running a Team Meeting
• How to be an Effective Decisive Decision Maker

Day 5: Building Proactive Leadership Empowerment

• What is personal empowerment influence?
• Developing Your Mind, Attitude, Appreciation and Character Influence
• Building Trust and Believability: Walking Your Talk
• Essential Qualities of a Top Supervisor
• How to Shape and Build a Powerful, Productive Team
• How to Stay Motivated and Know How to Develop Your Proactive, Plan of Action

Phone: +9712 6911888

E-mail: E-Mail: info@ecoman-uae.com