Strategic Crisis Management, Security and Major Emergency Response Leadership

Start Date End Date Venue Fees (US $)
16 Nov 2026 Dubai, UAE $ 7,800 Register
14 Dec 2026 Dubai, UAE $ 7,800 Register

Strategic Crisis Management, Security and Major Emergency Response Leadership

Introduction

This Major Emergency Response Management training course provides you with answers so that when facing a major interruption, you may still maintain your service, keep your customers, suppliers, investors and employees informed and updated.  Moreover, it provides answers on how to protect your good reputation and image.

Case studies from around the world prove that with any Major Emergency, regardless of cause, there has to be proven, open and transparent corporate Emergency Response systems in place. Without such systems an effective grasp of command and control will be impossible. How this is reflected to your stakeholders will be critical to your survival. Hence, the importance of leaders getting the all-important ‘Corporate Communications’ right the first time should never be underestimated.  

This Major Emergency Response Management training course will feature:

  • How to have an effective and ‘validated’ Emergency Response Plan in place, ‘before the day’
  • Checklists on how to deliver accurate information, at the right time, with the right message
  • How to turn the Emergency to your advantage, enhancing your image post-event
  • Numerous guidelines on how you and your team will always be prepared for the next event
  • Comprehensive plans & checklists that will make crucial decision-making process easier

Objectives

    By the end of this Major Emergency Response Management training course, participants will be able to:

    • Understand all the elements which are commonly encountered in a Major Emergency
    • Understand the discharging of corporate responsibilities in a Major Emergency
    • Develop the execution of decision making processes between all your stakeholders
    • Apply co-ordinated planning, training, exercising and team development
    • Develop an in-depth knowledge of high-performance Major Emergency communications

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practice. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

This training course is designed for those whose actions and decisions have critical implications for their organisation and those who wish to further develop their Emergency Response, Communication and Leadership capabilities. In most organisations this emergency response and strategy process extends to all Supervisors, Managers, Shift Superintendents and Team Leaders.

This Major Emergency Response Management training course is not limited to but suitable to a wide range of professionals but will greatly benefit:

  • Health, Safety & Environment (SHE) Professionals
  • Fire, Safety & Security Professionals
  • Designated members of Emergency Response and Crisis Management Teams
  • Operations Personnel

Course Outline

DAY 1
Developing Major Emergency Response Plans and Techniques for the 24/7 World

• Who and what should be involved in an Emergency Response Programme?
• Consider the number of stakeholders in a Major Emergency
• What preparations are necessary in the planning/pre-emergency stage?

DAY 2
Emergency Planning and Preparedness

• What can cause an Emergency and what is the potential life cycle?
• Consider the full range of potential emergencies, classifications and types of plan
• Workshop – Preparation of an Emergency Response Plan

DAY 3
Implementing Coordinated Command and Control Techniques

• The Auditing Process - Self-Evaluation Questions and Syndicate Questions
• Managing the Emergency Response: Strategic, Tactical and Operational Levels
• Decision Making in Critical Situations

DAY 4
Emergency Operations and Business Continuity

• Emergency Communications and Operations Centres
• On-scene Management – Leadership and Communication Issues
• Business Continuity Management (BCM) – Identifying Essential Core Functions
• Following a Major Disruption, What Are Your Recovery Priorities?

DAY 5
Minimising Company Risk and Protecting Reputation

• Understanding How the Media Reacts to Risk and Why This Is Important
• The Toolkit – Best Practice Examples in Protecting Your Reputation
• Media Management Guidelines and the Communications Checklist

DAY 6
Emergency Communications and Human Factors

• How Good Communication Can Help Prevent a Major Emergency Becoming a Crisis
• Workshop – Provide a Media Statement for the CEO in Response to a Given Scenario
• Managing the Human Aspects of Emergency Response

DAY 7
Crisis Communication Strategies

• The Myths and Realities of Crisis Communication Strategies
• What Do We Know About the Event and How Do We Communicate Effectively?
• How Do We Make Our Two-Way Communications Meaningful Using Social Media?

DAY 8
Stakeholder Communications During Emergencies

• Alerting and Warning Stakeholders
• Case Study – Pemex, Mexico City
• Workshop & Role Play – Handling a Major Emergency

DAY 9
Validation, Testing and Exercising Plans

• Plans That Have Not Been Validated Are Just Paper
• Case Studies – When It All Goes Wrong
• Exercise Design for Emergency Response and Crisis Management Teams
• Types of Exercises, Benefits, Advantages and Potential Disadvantages

DAY 10
Learning from Emergencies and Continuous Improvement

• The Essential Point Agenda for the Debrief
• Final Report – Implementing Key Recommendations and Closing the Loop
• Develop an Action Plan from Learning, Incidents, Drills and Exercises
• Course Review and Action Planning

Accreditation

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