Advanced Facilities Maintenance and Management Workshop

Introduction

This Advanced Facilities Management training program is designed to provide delegates with a comprehensive overview of the key concepts and ideas regarding facilities management within the engineering, production, facilities, and/or maintenance sectors. In particular, successful delegates of this program will be able to:

• Develop an understanding of the role of the facilities manager
• Understand the requirements of facilities management within the organization
• Identify the skills and competencies required by a facilities manager
• Develop effective maintenance management systems
• Appreciate and apply risk management techniques
• Incorporate key statistical methodology within a maintenance planning

Objectives

Upon the successful completion of the workshop, participants will be able to:-

• Know what facilities maintenance management is and be able to review the universal maintenance goals and objectives
• Understand the concept of the maintenance dimension including the demand for construction work, building maintenance in the construction industry, government policy, and maintenance cost trends
• Analyze the maintenance organizations which comprises of the context within which maintenance exists as well as its maintenance policy framework & other issues
• Determine the design/maintenance relationship considering their performance requirements, construction, life cycle costing, and maintenance feedback
• Describe the nature of maintenance work and identify its various types, classification, and applications
• Understand the principle of information management used in building & facilities and be able to introduce information systems
• Improve maintenance planning methodology by reviewing its principles, techniques, and programs
• Develop in-depth knowledge on maintenance contracts including the types of service contracts, contractor selection & documentation, and jobbing agreement
• Learn the techniques in cost estimating and budgeting and be able to recognize their importance in building & facilities maintenance management
• Become familiar with cost-based maintenance decisions such as the present value & uniform annual cost methods, labor-saving devices, and sensitivity analysis
• Know the process of identifying the maintenance workload including planned & unplanned maintenance work and the work identification process
• Understand the method of evaluating & executing maintenance work and recognize the importance of controlling the maintenance effort
• Learn the principles of computerized maintenance management including its system parts, program features, and hardware considerations
• Employ preventive maintenance on buildings & facilities and be able to identify preventive maintenance needs & order

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

Engineers, supervisors, superintendents, managers, and scientists involved in the design, construction, assessment, repair, and maintenance of a wide range of public and industrial facilities. Personnel from authorities and major facilities operating companies will also benefit from attending this workshop.

Course Outline

ROLE OF THE FACILITIES MANAGEMENT TEAM WITHIN THE ORGANISATION

• Overview of FM
• Understanding the importance of FM
• Expectations of FM
• Facilities Need Assessment
• Defining Hard and Soft services
• Core Competencies of an FM professional

KEY ELEMENTS OF FACILITIES MANAGEMENT

• Understanding the organizational goals and objectives
• Understanding Support Services
• Managing People and Resources
• Managing Premises
• Managing Contractors on a daily basis
• Managing the Working Environment

MAINTENANCE AND REPAIRS

• Heating, Ventilation and Air Conditioning (HVAC) Maintenance
• Lifts and Escalators Maintenance
• Structural and Buildings Maintenance
• Fire systems maintenance including IT Infrastructure
• Environmental elements of Facilities Management

MANAGEMENT AND CONTROL

• Managing Internal Customer Service and Expectations
• Managing Risk
• Controlling Costs
• Service Level Agreements
• Contractors’ Performance
• Space Management

ROLE & CONTRIBUTION OF THE MAINTENANCE FUNCTION WITHIN THE ORGANISATION

• Overview of the maintenance function
• Key principles within maintenance management
• The impact of “uptime” on the organization
• The impacts of “downtime” on the organization

KEY MAINTENANCE STRATEGIES

• Developing a preventative maintenance strategy
• Developing corrective maintenance strategy
• Developing emergency maintenance strategy
• Monitoring & measuring the combined strategy effectiveness

HEALTH, SAFETY, ENVIRONMENTAL, AND WORKPLACE LEGISLATION

• Health and Safety at Work
• Handling workplace law
• Environmental efficiency
• External accreditation systems – safety, quality, and environmental

UTILISING KEY METHODOLOGIES WITHIN MAINTENANCE

• Calculating the mean time between failure
• The “Bathtub” failure model
• Probability analysis
• Risk management – The FMEA model

MANAGING MAINTENANCE SYSTEMS

• Managing the maintenance budget
• Variance analysis & corrective actions
• Engaging with stakeholders
• Measuring & reporting upon maintenance systems benefits – risk avoidance, service availability metrics & financial benefits