Advanced Management and Excellence: the Art of Leadership and Management

Introduction

This course will focus on the management and leadership skills necessary for success in today’s fast changing business environment. The emphasis of the course will be on powerful methods and proven techniques for improving personal management effectiveness as well as organizational performance. The course will focus on the practical application of the most modern management ideas and practices.

Objectives

Participants attending the program will :

The main goal of this Advanced Management Excellence program is to provide participants with an intensive five days concentration in the most critical aspects of management and leadership. The program has been designed to cover a wide array of relevant topics will focus on those that are most critical to personal and business success. A prime objective is that managers will leave the program with new ideas they can implement with respect to their personal management capabilities and their management of their specific areas of responsibility.

Training Methodology

State-of-the-art business systems analysis methods and techniques are transferred by means of short, focused presentations which are followed by experiential learning workshop sessions. In these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction, and constructive feedback. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

• This course has been specifically designed to enhance the skills of middle and senior level managers in all types of businesses.
• It is intended for managers in all areas of operations who seek to manage the process of change and improve the performance of their area of responsibility.
•  It is an opportunity for all managers to advance their management thinking and keep abreast of the most modern concepts in management.

Course Outline

Total Quality Management 

•  W. Edwards Deming and His 14 Points
•  Learning to Work in Teams
•  Harnessing the Power of Every Mind in the Organization
•  Lessons to be Learned from the Japanese
•  The Pluses and Minuses of ISO9000
•  Employee Empowerment for Improved Performance

Re-engineering

•  Implementing Radical Change
•  Thinking Out of the Box
•  Challenging Our Assumptions about Business
•  Harnessing the Power of Technology
•  Searching for Breakthrough Ideas for Improved Performance
•  Examples of Reengineering Success

Operational Excellence

•  The Malcolm Baldrige Quality Award-Standard of Excellence
•  Lessons from the Best Performing Companies
•  Benchmarking Your Operation Against the Best
•  Leadership and Vision
•  Process Improvement
• Maintaining Customer Focus

Supply Chain Management/Negotiating

• Procurement in the Global Marketplace
• Using the Internet in Supply Chain Management
• Supplier Management
• Achieving the Benefits of Supplier Partnering
• Negotiation Techniques
• Negotiation Exercises

Outsourcing

• The Goals of Outsourcing
•  Seven Steps to Successful Outsourcing
• Focusing on Core Competencies
• Aligning Outsourcing with Strategy
• Selecting Outsourcing Providers
• Managing the Outsourcing Contract

Leadership Competencies

• Understanding the power of leadership competencies
• Incorporating leadership competencies into your organization
• 10 most powerful leadership competencies
• Developing your own competency model
• Aligning competencies to yield greater business results

Strategic Leadership Planning

• Strategic planning step-by-step—when goal setting isn't enough
• creating your own strategic plan to use immediately
• four-part blueprint for strategic planning
• implementing your plan for optimum effectiveness.

Succession Planning and Career Planning

• applying critical components of leadership succession
• attracting and retaining top talent
• creating leaders from within
• building your dream team
•  developing careers
• learning lab: real-world best practices exercise

Coaching at all Levels—Becoming an Influential Leader

• using primary leadership styles of effective coaching
• developing authentic coaching guidelines
• using 11 principles for coaching success
• implementing a four-step plan for developing your influence
• expanding the sphere of influence
• learning lab: real-world coaching best practices exercise

Managing Knowledge and Better Ways to Measure Performance

• creating a world-class learning environment
• understanding the future of learning in the organization
• realizing the importance of 21st Century training and what has to happen first
• Deming's take on performance appraisals: performance appraisal vs. performance building
• evaluating current performance appraisals and improving them greatly
• new and better ways for measuring performance you never thought possible