Best Practices for Performance Management In a Multi-Cultural Environment

Introduction

As an HR Manager or professional you realize that managing performance in a multi-cultural organization is an important activity, it has it’s challenges, but the benefits can be substantial. Communication itself can many times be difficult and there are potential problems in the implementation of reward and recognition schemes as well as disciplinary procedures. So both managing good performance and managing poor performance can be challenging in order to be perceived as fair by all. This program is designed to allow HR managers and professionals working in multi-cultural organizations to meet with colleagues from other similar organizations to learn about and discuss the issues around Performance Management and to define and produce a definition of Best Practice, applicable to a multi-cultural environment.

To help you learn how to:

• Implement performance management processes
• Work with the four essential steps of performance management
• Develop the skills involved in each of the four steps
• Analyze the links to competencies, personal development, and 360-degree feedback
• Consider the impact of performance-related pay
• Use disciplinary procedures effectively to address performance problems
• Address specific issues in a multi-cultural environment
• Agree and document Best Practice

Module Content

• Introduction to Performance Management
• Competencies and Setting clear Objectives
• Best Practice
• Performance Appraisal
• Developing for the Future and Best Practice

Objectives

Following the completion of this unit, you will know how to:

• Drive Performance Management in your organization
• Describe specific issues in a multi-cultural environment
• Define Best Practice
• Produce a Performance Management toolkit for your organization
• Organize and run Performance Appraisals            

Skills You Will Need To Develop To Put Your Learning Into Practice

• Setting SMART objectives
• Measuring current performance
• Determining the performance gap
• Determining how to achieve performance improvement
• Monitoring performance improvement
• Running Performance Appraisals
• Delivering Feedback to improve performance
• Coaching for improved performance
• Dealing with poor performance
• Managing good performance

Behaviors You Will Need To Develop To Put Your Learning Into Practice

• Communicating in a multi-cultural environment
• Providing feedback that drives up performance
• The coaching staff for ongoing performance improvement
• Observation of individual behaviors to provide feedback
• Communication of best practice to Line Management
• Regular monitoring of organizational performance
• Monitoring of management compliance
• Provision of advice for management
• Management of disciplinary processes
• Demonstrate Best Practice for Appraisals

Training Methodology

Who Should Attend?

• HR Professionals
• Personnel Planners
• Strategic Planners
• Senior Line Professionals
• Employee Relations Professionals
• Members of project groups who are developing employment practices
• Supervisors & Team Leaders taking responsibility for the HR or Personnel Function
• Supervisors or Team Leaders who wish to improve their knowledge of professional employment practices

Course Outline

Day 1: Introduction to Performance Management

• Introduction
• The business context for performance management
• The principles of effective performance management
• The vital 4 stages of Performance Management
• Links into disciplinary procedures
• The role of HR within performance management
• The responsibilities of line management
• Performance Management in multi-cultural organizations

Day 2: Competencies and Setting Clear Objectives

• Introduction to Competencies
• The use of competencies in Performance Management
• Quantitative v Qualitative Objectives
• SMART Objectives
• Setting objectives and measuring performance
• Measuring and addressing the performance gap
• Problem Solving and Continuous Improvement
• The use of feedback in driving performance
• Motivational and Developmental feedback

Day 3: Best Practice

• Understanding and Managing Good performance
• Understanding and Managing Poor performance
• Dealing with bad work habits
• Invoking the disciplinary process
• Understanding the use of a grievance policy
• The Annual Appraisal process
• Reward and recognition for increased organisational performance
• Coaching for Improved Performance

Day 4: Performance Appraisal

• The purpose and use of Performance Appraisal Meetings
• A forum for managers and employees
• Characteristics of an effective Performance Appraisal meeting
• Learning and Career Development opportunities
• Agenda for the Performance Appraisal Meeting
• Giving practical guidance to front line managers

Day 5: Developing for the Future and Best Practice

• Personal and career development
• How the Appraisal and Pay should be linked
• The use of 360-degree feedback
• Establishing Best Practice
• Personal Action Planning