Competency Development and Managerial Excellence for Operation and Production Supervisors - SMRP Certification

Start Date End Date Venue Fees (US $)
28 Jun 2026 Kuala Lumpur, Malaysia $ 4,500 Register
01 Nov 2026 Dubai, UAE $ 3,900 Register

Competency Development and Managerial Excellence for Operation and Production Supervisors - SMRP Certification

Introduction

The Competency Development and Managerial Excellence for Operation and Production Supervisors training course is intended to assist the participants to gain a clear understanding of effective supervision competencies and best practice techniques adopted by operation and production departments in world-class organizations.

This training course provides delegates with state-of-the-art skills essential for the operation and production of departmental leaders. Results include improved operators' motivation and performance, increased departmental outputs, zero conflicts during day-to-day activities and better interaction with other departments involved, such as maintenance.

Participants will develop the following competencies:

  • Understanding of world class operator’s duties
  • Time management and work planning techniques
  • Techniques for improving operator’s performance
  • Health and safety procedures

Objectives

    By the end of the course, participants will be able to:

    • Develop a toolkit of competencies and methods to enhance every area of the supervisor’s responsibility
    • Build an action plan for managing their human capital while developing an effective program for managing production assets
    • Learn how to leverage their personal supervisory style, apply time management techniques, run effective meetings and improve operator’s performance
    • Explore how to make the transition from the control room or production operator to a supervisor

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies and presentations on best practice and the fundamentals of shutdown and turnaround management. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations.

Who Should Attend?

Personnel who should attend are:

  • Operation and production personnel who have recently been appointed to a supervisory position
  • Operation personnel who desire a supervisory position
  • Existing operation supervisors who have not had formal supervisory training
  • Those who are responsible for managing operation and production departments

Course Outline

Day 1: Roles, Goals, and Motivation of Operation & Production Supervisor

  • Control room and production operators responsibilities

  • Supervisors as a master key for organizational success and development

  • Different methods of developing competencies

  • Adapting a competency framework for supervision

  • Behavioral and leadership competencies

Day 2: Operation and production Success Factors

  • Assessing risks and decision-making

  • Techniques to improve the performance of operators

  • Dealing with Stress (shutdown, failures, emergencies, incidents, and others)

  • Attitude for inspiring change and innovations leading to Continuous improvements

  • Skills for organizing and attending meetings

Day 3: Techniques to Effectively Managing Operation Staff

  • Dealing with a diverse workforce and contractors

  • Analyzing problems and making critical decisions

  • Smart delegation

  • Supervisory staffing issues: orientation, discipline & conflicts

  • Training, mentoring and delegating.

  • Proactive and reactive roles and attitudes of supervisors

  • Apply time management techniques

  • Inter-personal relations and communication skills

Day 4: Best Practice in Managing Your Assets

  • Best practices for applying precision operation technologies

  • Guidelines for assessing plant’s equipment performance indicators

  • Developing a road map to achieve world-class production department

  • Observation skills and linking with outcome/effects to others, impact on the environment

Day 5: Competency Development for Health and Safety Aspects

  • Best practice in health and safety improvement plans.

  • Achieving excellence in plant’s safety behavior

  • Commitment and compliance towards health and safety standards

  • Safety culture and performance indicators

  • Motivation & employee involvement

  • Strategies to establish no blame culture

Professional Recognition & Accreditations

We are recognized by the Society for Maintenance & Reliability Professionals (SMRP) as an Approved Provider. The SMRP Approved Provider status allows us of a host number of maintenance & reliability-related continuing education training. This training course is approved by SMRP to issue 25 Continuing Education Course Hours (CECHs) towards recertification of CMRP, CMRT or CAMA credentials.

Accreditation

Related Courses

2026 Training Calendar (Excel)
Nationals Development Training Program
Laboratory Systems ISO17025 Consulting
Competency Frameworks Consulting
Talent & Succession Planning Solutions
Employee Assessment & Development Plans