Business Process Mapping (Re-Design): How To Streamline and Re-Engineer Business Processes

Introduction

The process management world keeps changing as new advances in business g improvement plus technology take hold. New types of processes and process issues are emerging constantly, creating a daunting task for most process projects. Business transformation projects may start with basic improvements and finish with complete enterprise transformation. Understanding the needs beyond basic process analysis and mapping is the start of the transformation path. This course provides a working knowledge of the more recent types of process flows, the technology emerging to implement those flows, and the techniques of integration and assessment needed for enterprise-scale projects. Related issues such as inference models, reference model analytics, package model analytics, and inferred impact are covered. This course includes extensive exercises that the participant can use as a reference for advanced techniques.

We all understand the importance of our enterprises to operate in the most efficient and effective manner. In the recent past, we have been through recessions hitting time and again. We have seen big companies go down. We have witnessed smaller operations vanish. Yet we have also seen a few surprises, sometimes with unexpected outcomes, some companies appeared to have been able to take the blows and survive the harsh business environment they have been exposed to easier than others.

Objectives

At the end of the course, you will be able to:

• Build an understanding of key expectations from process management based on the newer approaches to analysis
• Prepare strategy maps that connect strategies, initiatives, and projects to processes that are critical to Key Performance and Key Results Indicators
• Explain what tools and tool types are best used with the different process types
• Analyze the differences and similarities between process models and impact matrices
• Define and specify methods to analyze a suite of processes and suggest an improvement approach
• Develop a basic strategy map connecting strategies to the processes that impact them
• Explain why changes to key processes may or may not impact a strategy
• Recognize what kind of process you are working with and how that process might be improved
• Differentiate between case, workflow, art type, and scientific processes and how to measure and analyze them
• Describe the different successful approaches to BPM that have been and explain their key parts
• Introduce yourself to the world of Business Process Management (BPM) and become an effective BPM Practitioner
• Familiarise yourself with the latest process modeling and mapping methods and techniques
• Analyze processes –distinguish between value-adding activities as against process waste
• Look through the customer value perspective –review your current processes, and develop the future state scenario
• Develop streamlined future state process designs, eliminating waste and process flow inhibitors

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

This course is specially designed for Business process teams, Business planners, Process Analysts, Managers, Professionals, IT Specialists, Business Analysts, and IT and Business Architects. Anyone who is responsible for how an organization gets things done will benefit from attending this course. Some job titles include:

• Business Process Analyst
• Business Process Engineer
• Business Process Architect
• Business Process Manager
• Business Process Consultant
• Business Process Owner
• Business Process Designer
• Process Owner
• Process Officer
• Process Reengineering Manager
• Business Analyst
• Business Manager
• Business Planner
• Business Systems Analyst
• Technical and Information Systems Manager
• Manager or Director of Business Performance Improvement
• Manager or Director of Business Process Innovation
• Enterprise Architect
• Quality Assurance Analyst and Manger

Course Outline

Module 1: Current Directions in Business Process Mapping

• Course Objectives and structure
• A little history on BPM
• Business excellence models
• Business transformation methodology

Module 2: Enterprise Architectures and Processes

• Business excellence models
• Strategy models
• Performance models – Balanced Scorecard
• Enterprise analysis
• Enterprise architecture

Module 3: Processes and their Business Context

• Impact assessment techniques
• Process representation forms
• Process context analysis
• Ranking processes based on performance
• Identifying process opportunities on the enterprise level

Module 4: Analytic Flows

• The BI environment
• Determining requirements
• Defining the flow
• Flow techniques
• Implementing the flow

Module 5: Process Integration

• Weaving versus consolidation
• Integrating basic processes
• Consolidating similar flows
• Integrating large scale flows
• Integrating with partners and customers