The Balanced Scorecard: Achieving Performance Excellence

Start Date End Date Venue Fees (US $)
26 Oct 2025 Live-Online $ 2,500 Register

The Balanced Scorecard: Achieving Performance Excellence

Introduction

The Balanced Scorecard puts strategy at the heart of your organization, allowing you to focus 100% of your employees’ effort on the achievement of company objectives. It provides a powerful framework for the rapid and effective implementation of strategy, delivering breakthrough performance improvement.

Highlights of the program include:

  • Understanding how to use the Balanced Scorecard to drive improved performance
  • Building a Balanced Scorecard from scratch
  • Aligning your organization around commons goals
  • Stimulating activities and discussions
  • Creating a personal action plan to drive performance improvement within your organization

Objectives

    After attending this program, delegates will be able to:

    • Translate vision and strategy into practical action and improved organizational performance
    • Understand how to monitor and manage strategic performance
    • Design and build a Balanced Scorecard
    • Drive operational performance improvement in line with strategy
    • Communicate and manage change

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practice. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

People ranging from those with little or no experience of the Balanced Scorecard approach through to those already implementing such a methodology are welcome at this event.

The program will benefit:

  • Executives
  • Managers with responsibility for creating or managing a balanced scorecard
  • Financial Officers and controllers
  • Process Managers
  • Strategic Planning Managers

Course Outline

 DAY 1: A Tool for Managing Strategic Performance

  • Introduction to the Balanced Scorecard
  • Benefits of the Balanced Scorecard
  • Linking Mission and Vision to operations
  • Application and uses of the Balanced Scorecard
  • The Financial, Customer, Process perspectives in detail
  • Overview of the Balanced Scorecard creation process
  • Strategy maps and Strategic Themes
  • Strategic Measures and Strategic Targets
  • Lessons learned from Day 1

DAY 2: Developing a Balanced Scorecard

  • Create a strategy-centric organization
  • The Learning & Growth perspective in detail
  • Define strategy, identify strategic themes and build strategic linkages
  • Engage the leadership team
  • Importance of data collection, interviews, and focus groups
  • Strategic documentation
  • Work with the Case Study
  • Strategic objectives and strategic themes
  • Lessons learned from Day 2

DAY 3: Monitoring Strategic Performance

  • Purpose of strategic measures and their relationship with KPIs
  • Lead and lag measures
  • Develop appropriate measures using the Strategy Map
  • Examples of measures for each of the four perspectives
  • How to implement the Balanced Scorecard
  • Lag and lead measures
  • Determine measures and targets
  • Map strategic initiatives
  • Case study activities
  • Lessons learned from Day 3.

DAY 4: Implementing A Balanced Scorecard

  • Set appropriate stretch targets for each objective
  • The Strategic Management System and performance management
  • Map strategic initiatives for HR
  • Plan for implementation
  • Bring about successful change
  • Communicate the Balanced Scorecard
  • Develop appropriate targets using the Strategy Map and Measures
  • Cascade the Balanced Scorecard across the organization
  • Strategy Review Meetings
  • Case study activities
  • Lessons learned from Day 4

DAY 5: Pulling it all together

  • How to make it work in your organization
  • Create an outline project plan
  • Identify key roles and key players
  • Case study activities
  • Top Tips for success
  • Create a personal plan of action

Accreditation

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