Developing and Implementing a Successful Corporate Social Responsibility

Introduction

Stakeholder expectations of how companies will carry out their operations have never been higher. In former times, an organization might have focused almost exclusively on delivering a financial return to its business owners. Nowadays communities, governments, and other stakeholders clamor for their share of the rewards. They expect to see some social or economic benefit from the extraction, distribution, processing, or other productive functions that the company is involved in. There are compelling reasons for companies to understand, analyze, and mitigate negative impacts from their operations, and they are expected to go further and create significant positive outcomes for the community.

Participants in Developing and Implementing a CSR Framework training course will develop the following competencies:

• Identification and analysis and Stakeholders expectations and needs
• Application of the ISO 26000 definition of Social Responsibility
• Assessment and management of Sustainability risks
• Assessing the corporate impact on host communities
• Planning for Stakeholder Engagement and Management
• Recognition of bad CSR practices in the supply chain
• Management competencies for CSR projects
• Measurement of positive CSR impacts
• Reporting and communicating CSR results
• Using tools and techniques from the SEAT toolbox

Objectives

After completion of the course participants will be enabled to:

• Learned the meaning and relevance of corporate social responsibility to their own organization
• Learned tools and techniques to reduce the risks and improve the impacts their organizations have on the communities and environments in which they operate
• Practiced methods to develop or improve CSR projects and programs in their own environment
• Observed examples of good and bad business conduct across different economic sectors, including the resource extraction industries, and infrastructure development industries
• Identified where business practices within an organization are failing to meet new expected standards
• Developed the building blocks of an action plan to apply the lessons learned

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

Developing and Implementing a CSR Framework is a stimulating and practical training course appealing to a broad spectrum of executives and decision-makers, in operational and strategic functions, including;

• Professionals involved in setting up or administering corporate responsibility or sustainability programs in industries that impact communities, such as the extractive industries.
• Individuals involved in planning and managing infrastructure development such as road construction and maintenance, water projects, or environmental services management
• Team members working in operational functions, including community relations, human resources, supplier or public relations, and government affairs.
• Officials in state-owned enterprises or government ministries involved in meeting the needs of stakeholders in their communities.

Course Outline

Day 1: What Do We Mean By Corporate Social Responsibility (CSR)?

• The Scope of CSR
• Profit, People, Planet – measuring the Triple Bottom Line
• Using the ISO 26000 definition of Social Responsibility
• Assessing Materiality to focus our CSR planning
• Case studies of social responsibility in the extractive industries

Day 2: CSR in the Communities that we Impact

• How do we impact the host communities in which we operate?
• Stakeholder expectations of our organization
• Assessing and managing Sustainability risks with impacted communities
• Developing Stakeholder Engagement and Management Plans
• Case studies on Major challenges
  • Relocation of communities
  • Mine closure

Day 3: Responsible Corporate Behaviour in the Supply Chain

• Sustainability risks from suppliers and vendors
• Combating child labor in our supply chain
• Controlling contractor abuses in the construction
• Developing a sustainable approach to sourcing raw materials
• Creating economic benefit through local procurement and employment

Day 4: A Project Approach to Corporate Social Responsibility

• Developing local infrastructure
• Initiating water supply and sanitation services
• Supporting community health and education
• Local workforce capacity building
• Micro-credit supporting new SMEs
• CSR Project Case studies

Day 5: Frameworks for Measuring Impact and Communicating Results

• Key performance indicators to support the CSR plan
• International measurement systems
  • Global Reporting Initiative (GRI)
  • UN Global Compact
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