Managing and Controlling Emotions in the Workplace

Start Date End Date Venue Fees (US $)
28 Dec 2025 Muscat, Oman $ 4,500 Register

Managing and Controlling Emotions in the Workplace

Introduction

Understand how stress in the workplace affects your job performance—and learn practical techniques for managing emotions! As you face the pressures of doing more work with more stressful deadlines and workplace demands on personal time, you’re likely to find yourself in situations where it’s critical to control your emotion.

Objectives

    By the end of the course, participants will be able to:

    • Identify the cause of workplace stress
    • Consider how perception has a direct impact on your emotions, and understand how to modify your perceptions
    • Analyze how hurt, loss, anxiety, anger, guilt, and depression trigger emotional arousal and reactions
    • Identify the six myths about stress
    • Practice and use hands-on techniques to keep from being "emotionally hijacked" at work
    • Describe key characteristics of emotional health, including:
    • How feelings work
    • How to pay off emotional debt
    • How to recognize where your defense mechanisms can distort your perception
    • How defense mechanisms work
    • How to create emotional peace of mind
    • Identify and practice assertive communication skills to effectively express your emotions and use  assertive messages
    • Create rituals to remind yourself how to lower stress and better manage your emotions by balancing the mental, physical, emotional, and spiritual aspects of life

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

Office staff, sales and customer service professionals, managers and supervisors, and any employee who needs help managing emotions or stress in the workplace.

Course Outline

Day 1:  Understanding more about Stress

  • Identify common causes of stress from personal experiences
  • Interpret the psychological and physiological effects of stress
  • Categorize stressors and common symptoms, and distinguish acute stress from episodic stress
  • Discern the difference between positive stress and negative stress
  • Determine your levels of personal and work-related stress
  • Recognize the ways you may be unintentionally contributing to your own stress levels through perceptions of excessive demands
  • Identify aspects of your personal and professional lifestyles in relation to your management of emotional well-being
  • Synthesize your personal profile by creating a graphic representation of the interconnectedness of the causes, effects, and personal characteristics of stress

Day 2: A Closer Look at Feelings and Emotional Well-being

  • Define personal mastery and its impact on your work life
  • Differentiate between the two groups of emotions to better understand how you are feeling and why
  • Assess what you are feeling and why you are feeling that way
  • Differentiate among feelings in the past, present, and future
  • Evaluate your emotional debt and discover ways to pay it off
  • Analyze situations so that your emotions do not sabotage the results you want
  • Identify thoughts, feelings, and behaviors associated with stressful situations
  • Analyze behavior patterns associated with stressful events
  • Assess the discrepancies between the magnitude of a stressful event and the ramifications and/or implications of the results of the event, based on the management of your emotion

Day 3: Communicating or Controlling? Balance or Ballistics

  • Use your mirror listening skills to understand how others are feeling
  • Identify feelings and the reasons why people feel the way they do 
    recognize when to be assertive in interacting with others
  • Construct assertive messages using the XYZ technique

 Day 4: Rituals - Managing Emotions and Stress

  • Identify rituals that presently exist in your life
  • Classify rituals according to the purpose they serve
  • Create meaningful workplace rituals
  • Test workplace rituals against real-life events

Day 5: Personal Action Plans - Putting it all Together

  • Create a personal action plan to implement your learning back at work

Accreditation

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