KPIs: Keeping Score Using the Right Metrics

Start Date End Date Venue Fees (US $)
24 May 2026 Dubai, UAE $ 3,900 Register
30 Aug 2026 Kuala Lumpur, Malaysia $ 4,500 Register
13 Dec 2026 Al-Khobar, KSA $ 4,500 Register

KPIs: Keeping Score Using the Right Metrics

Introduction

The overall aim of this course is to provide participants with the skills needed to design and apply project metrics and Key Performance Indicators (KPIs). Moreover, the course assists participants in identifying the driving forces for better value-based project metrics and allows them to design project dashboards. The course enables participants to master the features of Microsoft Project in reporting project performance and taking corrective and preventive actions.

Objectives

    By the end of the Program, Participants will be able to:

    • Design the performance measurement system using acquired knowledge in KPIs, their role, types, and uses.
    • Analyze and develop the most important KPIs relevant to stakeholders and customers.
    • Analyze and develop the most important KPIs to drive internal quality and productivity.
    • Effectively manage the KPI measurement process in all phases.
    • Employ tools to ensure the success of the KPI implementation project.
    • Identify the driving forces that will lead to better project metrics
    • Define and select the right project metrics
    • Develop and apply project KPIs
    • Create project KPIs and reports using MS project
    • Design a project dashboard and traffic light reports
    • Construct value-based project metrics

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

All managers and senior professionals who are involved in influencing, formulating, or supporting the long-term planning and strategy of their department and/or organization, as well as those who are responsible for linking, measuring, and improving the performance of the organization, including strategy or performance management professionals, balanced scorecard program managers, business unit and department managers and business analysts.

Course Outline

The Diverse World of KPIs

  • Explaining KPIs and Their Crucial Role in Managing Performance
  • Designing a World-Class KPI Measurement System to Guide the Right Organizational Decisions
  • Defining Effective KPIs to Address the Needs of All Key Stakeholders
  • Differentiating Between Types of KPIs and Their Cause-Effect Relationships
  • Spotting Problems with KPI Measurement Systems and Identifying Solutions

Selecting ‘Mission Critical’ Outcome KPIs

  • Evaluating Your Existing KPI Measurement System For Enhancement Opportunities
  • Using KPIs in Different Management Areas to Target Performance Plans
  • Defining Financial KPIs to Measure Outcome-Based Goals
  • Defining Customer Value and Satisfaction KPIs that Result from Operational Excellence

Selecting ‘Mission Critical’ Enabler KPIs

  • Defining Product and Service Quality KPIs that Target Optimal Industry Standards
  • Defining Process and Operational Efficiency KPIs that Drive Internal Activities
  • Defining Human Capital Performance and Satisfaction KPIs that Support a High Performance Culture

Succeeding in the KPI Implementation Project

  • Gaining Senior Team Commitment to Drive Execution and Show Commitment
  • Establishing a Winning KPI Team That is Diverse and Complementary in Skills
  • Embedding a “Results-Oriented” Culture for the KPI Project
  • Setting Up the Right KPI Development Strategy Tailored to the Organization and Its Culture
  • Marketing the KPI System to All Employees to Ensure Proper Understanding of Their Roles
  • Facilitating the Use of KPIs by Teams in their Working Environments
  • Refining KPIs to Maintain Their Relevance in Line with Strategic Pressures

Managing the KPI Measurement Process

  • Linking KPIs to Strategy to Ensure Measurement of the Right Things at the Right Time
  • Designing the Interlinked KPI Measurement System
  • Benchmarking and Developing Inspiring Targets
  • Collecting and Analyzing KPI Measurement Data
  • Reporting KPI Results Using Dashboards that Fit Management’s Expectations
  • Boosting Performance-Based on Achieved Results

Accreditation

Related Courses

2026 Training Calendar (Excel)
Nationals Development Training Program
Laboratory Systems ISO17025 Consulting
Competency Frameworks Consulting
Talent & Succession Planning Solutions
Employee Assessment & Development Plans