Leadership Skills : Success Through Team work

Introduction

Leaders who inspire teams to work together can deliver results and services faster, better and more cost effectively. In this course, you gain the skills to structure, measure and tune performance in a service team environment. Through practical workshops, you learn how to become a leader who equips his or her team with the skills and capabilities to optimise productivity and performance and deliver high-quality results.

Objectives

Workshops provide you with practical experience developing your leadership skills and include:

• Modelling key behaviours of effective leadership
• Optimising team processes
• Identifying dimensions of difference
• Managing measures to affect performance
• Applying communication styles in pressure situations
• Motivating people to stay
• Employing the dimensions of coaching
• Profiling your Emotional Intelligence (EI) strengths
• Applying conflict-handling styles to minimise disruption
• Creating your service leadership action plan

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practice. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

Professionals who have recently been promoted into their first management or supervisory role and technical experts, team leads and others, considering technical team management as a career option:

• Senior Engineers
• Team Leaders
• Supervisors
• Assistant Managers
• Managers
• Line Managers
• Team Managers
• Heads of Technical Departments

Course Outline

• Focusing on people: the key to successful leadership
• Debunking the charisma requirement
• Defining leadership and leadership effectiveness
• Linking the behaviours, competencies and responsibilities of successful leaders
• Structuring Effective Work Design
• Identifying the components of effective teamwork
• The power of team-owned ground rules
• Optimising team structure
• Designing effective work assignments
• Matching task-to-team organisation
• Selecting the best team design
• Shaping the Leadership Thought Process
• Managing beyond your team boundaries
• Protecting the team from outside pressure and disturbance
• Influencing key players to secure resources
• Questioning leadership conventions
• Countering the myth of "Big L" leadership
• Applying quiet leadership skills
• Harnessing the Power of Motivation and Performance Measurement
• Building team-led effectiveness
• Analysing the subtle forces of measurement
• Measuring what matters
• Building a positive psychological contract
• Tuning measures to optimise results
• Overcoming roadblocks to productivity
• Anticipating and deflecting external pressures
• Ranking team member motivators
• Forging Your Role as a Leader
• Integrating management and leadership
• Distinguishing the five components of effective leadership
• Applying leadership in service delivery teams
• Refining a powerful leadership approach
• Coaching your team for enhanced performance
• Building performance through emotionally intelligent leadership
• Adopting a servant-leadership role
• Making the team your primary customer
• Enhancing individual and team capabilities
• Enabling the team as a key leadership activity
• Adapting Your Leadership Role to Accommodate Difference
• Expanding your leadership perspective and capabilities
• Adopting attitudes and expectations to enhance performance
• Taking on the challenge of leadership excellence
• Converting difference into team effectiveness
• Appreciating the uniqueness of each team member
• Capitalising on the differences and diversity of your team
• Pinpointing chokepoints in team dynamics
• Modelling your team as a system
• Optimising system effectiveness
• Designing an Effective Team Communication Strategy
• The elements of successful communication
• The causal link between climate, mood and productivity
• Recognising mutual communication styles
• The dominance of emotion in communication and thought
• Applying a diverse communication approach
• Matching channels for communication clarity
• Factoring in the impact of technology
• Bridging differences across distance and culture
• Managing for agreement and handling conflict
• Planning Your Transition to Successful Leadership
• Building your vision for your high-performing team
• Matching your leadership strategies to your team realities
• Managing reentry into the workplace
• Setting performance milestones to evaluate your success