Leadership and Management Skills for Supervisors

Introduction

As supervisors, team leaders and managers progress in their career, they soon realise that new or more advanced skills and knowledge are required to achieve greater success. This means being able to manage other people, projects and priorities and to lead teams effectively.

This training course provides a solid framework to understand the key drivers of leadership and management success and a toolbox of essential team leadership and management skills.

Participants will develop the following competencies:

• The key team leadership and management skills, and when to use them
• How to manage, lead and develop work teams to higher performance
• Ways of managing people, projects and priorities for improved results
• Be able to communicate, motivate and coach others effectively
• Improved problem-solving and decision making

Objectives

• Understand the difference between managing and leading
• Explore the main drivers of leadership and management success
• Understand the key leadership and management skills, including:
  • Goal setting and Motivation
  • Impact and Influence
  • Customer Service
  • Emotional Intelligence
  • Delegation
  • Time Management
  • Listening, Feedback, Appraisal and Learning
  • Managing Conflict and Challenge
  • Performance Management
  • Reporting Up (How to Manage your Boss)
  • Profit and Loss
  • Coaching for Performance
  • Change and Transition
  • Personal Development
  • Create a Personal Development Plan Based on the Above Skills

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

This training course is designed specifically for those professionals who are new or relatively new to supervision, team leadership and management, or who have recently been promoted to a higher level or a bigger team.  It will also help anyone who wishes to refresh and develop their team leadership and management skills.

• Team Leaders (new and experienced)
• Technical Staff making the transition to management
• Supervisors who wish to increase their effectiveness
• Team Leaders interested in further management development
• Managers who wish to evaluate and improve their performance

Course Outline

Day 1 : Practical Frontline Leadership Skills

• The Difference between Leadership and Management
• How Your Leadership Drives Performance
• The Leadership Cycle: daily, weekly, monthly
• Leadership Toolbox: the key leadership and management skills
• Personal Leadership Inventory

Day 2 : Leadership in Action – People, Priorities and Projects

• Dealing with distractions and understanding the value of your time
• Prioritisation and organisation: how to master both and teach others
• Setting and communicating vision, mission and goals
• Working together to achieve your goals: the secrets of great team working
• Essentials of project management for managers
• Coordination activities in the digital age: tools and techniques
• Case Study and Learning Exercise on Creating Purpose and Improving Performance

Day 3 : Improving your Team’s Performance

• Mindset, team dynamics and motivation
• Limiting beliefs and other brakes on performance
• Emotional intelligence and influence
• Teamwork and trust – management skills for managing teams
• Deep listening, reflection and learning – learning and working as a team
• Situational leadership and the one-minute manager

Day 4 : Leading through Better Communication

• Leadership and management communication strategies
• Gaining rapport and building credibility with your team
• Effective questioning and listening skills
• Ways to be more convincing and overcoming conflict
• Negotiating agreement and getting a win-win
• Case Study and Learning Exercise on Negotiation and Communication

Day 5 : Managing People and Change

• Theories of change: why we find change hard / how to make it easy
• Coaching for performance: Giving and receiving feedback
• Difficult conversations and conflict
• Working relationships (managing up and down)
• Personal development and growth plan
• Leadership and management skills: summary
• Personal development plans