Mastering People Management and Team Leadership

Introduction

Change or be changed! This is the global mandate today. Leaders at all levels in an organization are being challenged to embrace new ideas; and to lead innovation and change. Managers are vital to these processes as they have the role and responsibility to get the work done each day through others.

Unfortunately, many managers are ill prepared for the pace of change and often are confused as to what their role is in building the capacity in their teams to successfully transform vision into reality.

Studies, conducted by internationally recognized institutions like Harvard, Stanford, and Carnegie Melon Institute, have proven that 15% of the reason why a person gets a job, keeps their job, and is successful in their job is based on technical skills. The balance (85%) is because of their people skills.

Therefore, to enhance the effectiveness of managers, this course is a unique blend of leadership and management knowledge; practical tools and technical skills; all combined with the importance of character and integrity-based decision-making. Universal principles of relationship are woven throughout the program to teach and reinforce effective people skills.

In addition there will be a heavy emphasis on capturing the benefits of working in teams as opposed to the old style hierarchies. We have come to realize that working in teams is much more effective than working with the old style bureaucratic management. This has been well demonstrated by first the Japanese experience and later in other countries around the world. But the transition from hierarchy to teamwork requires the study and application of the principles of team style management.

This program will provide you with proven methodologies for enhancing your team leadership skills and utilizing them in building a high performance team. It will guide you toward effective strategies for motivating your team as well as dealing with the always present elements of conflict.

Finally, participants will spend time making action plans for what they want to change when they get back to their own environment. 

Objectives

Participants attending this program will:

• Understand the need to take personal responsibility for managing change and transforming the organization’s vision into reality
• Know the importance of character in management
• Know the four dimensions of behavioral styles
• Understand the value of “distinctions” in management
• Understand how to be a Champion of Change
• Clarify your role as a leader and manager
• Identify Five Core Competencies of effective managers
• Embrace the Ten Key Element System used by major organizations to embrace strategy and change
• Have tools for Analysis and Strategy development
• Analyze Resources & Competencies
• Understand a proven model for Developing a Successful Strategy
• Learn how to build a high performance team
• Recognize the difference between ineffective and effective teams
• Study the different team player styles and their impact
• Devise a strategy to manage the team through the stages of development
• Discover techniques for improving their personal performance as a team leader
• Examine the art of motivating employees
• Consider methods of dealing with conflicts between team members
• Review strategies for handling difficult people

Training Methodology

Participants will learn by active participation during the program through the use of individual exercises, questionnaires, team exercises, training videos and discussions of “real life” issues in their organizations. Opportunities for self-assessment will be provided and feedback on individual and group performance will be encouraged. Participants will work on their own individual team issues during the program.

Organizational Impact:

Participants who attend this program will learn the need to take personal responsibility for helping their team members to build the personal capacity needed to transform the organization’s vision into reality. Managers will learn how to channel their skills and motivation into improving team performance. Core competencies important to every organization that is addressing global change and growth will be thoroughly encouraged. Managers will be equipped to make a significant contribution to moving their organization in desired directions and steer their teams through the change process.

Personal Impact:

Participants will leave the program with new insights into their preferred leadership and management styles, as well as, learning key insights into behavioral styles that will increase interpersonal communication and assist with problem-solving and conflict resolution. They will also have refined their ability to influence senior management peers and subordinates.

Competencies Emphasized:

• The Leadership – Management Triangle
• Improve people effectiveness
• Assess your organization’s culture and its implications
• Embrace proven methods for communication and team dynamics
• Resolve conflict
• Learn important coaching skills
• Leadership competencies including ethics
• Lead change
• Team Development

Who Should Attend?

• Individuals who have some experience at the supervisor / manager level and are ready to take more management responsibilities
• Individuals who are being groomed to make the transition from supervision to either a team leader, manager or change agent
• Individuals who need a deeper understanding of what drives individual behavior and group dynamics
• Team leaders interested in further management development
• Leaders who are looking to improve their managerial knowledge and skills, and have been called to lead a change initiative

Course Outline

The Leader in You

• Appreciate the value of management training
• Define the terms “leadership” and “management”
• Know the role of character in management
• Understand the importance of one’s “world-view” when making personal and organizational decisions
• Know the four dimensions of behavioral style
• Know the main characteristics of the four behavioral styles
• Know your own primary behavioral style
• Appreciate the basic strengths of the other three styles
• Have recommendations for adapting to persons of the four styles

Be a Champion of Change

• Identify the components of the Integrity Personal Operating System
• Explore practical examples of the Principles and Virtues
• Understand the value of “distinctions” in management
• Understand the characteristics of a Champion of Change
• Keys to helping people to embrace change
• Create innovation within your sphere of influence
• Systems vs. Operations Thinking

The Roles & Responsibilities of a Manager

• Know the distinctions between Leadership and Management Roles
• Define the roles and functions of managers
• Clarify your role as a leader and manager
• Understand the Three Phases that organizations go through in growing from an entrepreneurial to an integrative organization
• Build capacity in your people
• Understand the change process
• Help them to embrace diversity; create positive change

Tools for Business Analysis & Strategy Development

• Analyze the Competitive Environment & Position Your Firm
• Understand the Ten Key Element System
• Examine the Service-Profit Chain (Value-Chain)
• Assess Your Firm’s Service-Profit Chain
• Tools for Strategy Analysis
• Strategic Development and Action Planning
• Competitive Strategy and Competitive Analysis
• Creative Problem-Solving & Action Planning
• Effective Problem Solving
• Identify the differences between excellent supervisors and inadequate supervisors
• Know the two main factors of leadership and the skill clusters associated with them
• Distinguish the roles of various management levels
• Identify the Five Core Competencies of effective managers
• Know the nine Human Resource Competencies of a manager
• Know the eight Common Transition Errors of new managers
• Create effective action plans

Building a High Performance Team

• The Goals of Teamwork
• High Performance Team Masterplan
• Identifying Effective Team Behaviors
• Identifying Ineffective Team Behaviors
• Understanding Team Player Styles
• Overcoming Obstacles to Effective Teams

Leading Different Types of Teams

• Employing Teams at Harley Davidson
• Creating Virtual Teams through Technology
• Overcoming Resistance to Teamwork
• Meeting Team Performance Challenges
• Understanding the Stages of Team Development
• Essential Skills for Team Leaders

Self Motivation and Development

• Harnessing the Power of Your Abilities
• Choosing Empowering Beliefs and Values
• Building Your Self Confidence
• Maintaining a Positive Attitude
• Strengthening Determination and Commitment
• Turning Ideas into Action

Dealing with Team Conflict

• Defining Team Conflict
• Understanding the Causes of Conflict
• The Thomas-Kilman Conflict Mode Instrument
• Dealing with Different Learning Styles
• Managing Conflict Effectively
• Obtaining the Benefits of Productive Disagreement

Dealing with Difficult Team Members

• Common Causes of Difficult People on a Team
• Types of Difficult People
• Adopting an Assertive Approach
• Models for Effective Counseling
• Managing the Difficult Team Member
• Dealing Appropriately with Personal Criticism