Supervisory Skills & Effective Communication Skills in Security Field

Introduction

A diverse group of people works in security professions and with a variety of organizations and companies. These professionals need the opportunity to learn about and develop leadership knowledge and skills to enhance both personal and organizational performance. Security departments and their employees need these skills to allow for greater alignment with the organization's vision, mission, and goals. Security professionals need to function effectively within the realm of the larger organization, so it is essential they have leadership skills and the ability to lead their teams. In order to achieve a level of best practice in leadership, security professionals should understand the role of leadership as it applies to their industry, their organization, and their team.

This five-day program is designed to identify and equip delegates with techniques and the ability to perform their duties using some of the current best practices in leadership. The course is an opportunity to develop leadership skills that will assist in working better together, learning to handle conflict situations, implementing time management techniques, and understanding the need to have an attitude that is accepting of the change. The course is structured to work in partnership with a more technical security issue management course, but is also appropriate as a separate leadership module. This highly interactive and hands-on program is designed to empower participants to have an opportunity to learn, understand, and practice leadership techniques.

Objectives

At the end of the program, delegates should be able to:

• Identify best leadership practices for security professionals
• Learn to build communication strategies, vital to a successful and productive security team
• Learn how leaders create rapport, build trust and establish credibility in a workgroup
• Build positive interpersonal and influencing techniques in team relationships
• Use techniques of effective and efficient time management
• Develop strategies to deal with stress, conflict, and change

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practice. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

The course will be of benefit to those who find themselves responsible for or involved with mobile or static guarding or implementing guarding security in both the public and the private sector.

• Security supervisors/officers
• Facility supervisors/officers
• HR and administrative supervisors responsible for the security
• Health and Safety / Fire personnel

In addition, it will raise the awareness for that personnel who have been allocated 'potential' or specific tasks in an existing security program yet have had insufficient time to devote to the subject

Course Outline

Day 1: Leadership challenges for the Security Professional in our 24/7 21st Century

• Introductions, goals, and objectives of the program
• Leadership challenges facing today’s Chief Security Officer (CSO) and workforce
• Position Power & Personal Power
• Strategic Management vs. Leadership
• Overview of Leadership challenges in Security Management  
• Managing the New Strategic Risks
• Leadership characteristics of Security Professionals in the 21st century
• Consider the seven demands of Leadership in Security Work
• DVDs & Syndicate Exercises

Day 2: Leadership Demands and Time Management Issues in Security

• Leadership in Security Incident Management
• Leadership in Command & Control of Security Incidents
• Leadership demands in Security Crisis Management
• Time Management Issues:

• Factors which contribute to the time management problem
• Identifying the way our approach to work affects the way we work
• Suggestions for techniques which will help us manage our time
• Several common time wasters
• Proper delegation techniques  

• DVDs and Syndicate exercises

Day 3: How Positive Interpersonal, Interaction and Influencing Skills Improves Security Work

• Identification of interpersonal influencing Skills
• Engaging and Channeling your new Skills
• Influencing Meetings

• What goes wrong in business meetings?
• Planning & Preparation, the Agenda
• Meeting Control - 13 points to make your meeting productive

• Planning and Preparing to Influence

• Influencing work situations
• The persuasive Funnel and Rapport Breakers
• Influencing Upwards
• Ten tips on how to influence the board  

• DVDs and Syndicate exercises

Day 4: Communications and Security Reputation Management

• Communication techniques - verbal, non-verbal and written
• Who and when should the CSO communicate with?
• Who are the identified stakeholders?
• Each will demand a different message, at a different time
• Communication and interaction openness develops trust
• Understanding another’s type of interaction takes active listening
• Interpersonal interaction preferences differ
• Building and maintaining trust is vital for success
• DVDs and Syndicate exercises

Day 5: Dealing with Stress, Conflict and Change

• What is stress and how can we deal with it better
• What are typical stressors in security management
• Recognizing stress and physical reactions to stress
• Managing Conflict - Techniques to identify and resolve personal conflict
• Conflict Management Styles and resolution
• Recognizing response to and perceptions of change
• Analyzing and preparing for the human reaction to change
• DVDs and final Syndicate Exercises