Data Center Infrastructure Management Training

Introduction

In this course, you will get comprehensive, vendor-neutral training led by a data center expert. You will discuss the most pertinent topics in the data center industry: power, cooling, energy efficiency, and the "green" data center, management tools, and integrating IT Service Management. Using case studies and real-world examples to illustrate key points, this course provides the knowledge you need to more effectively operate your data center. You'll gain the skills to better assess data center efficiency, availability, and power and cooling issues, and you will gain substantive knowledge that you can take back to your data center to reduce costs and improve service to the IT users. Bring your data center electric bill and configuration with you, and we'll show you how much money you can save by implementing a more energy-efficient data center.

Objectives

What You'll Learn

• Power and cooling infrastructure in the data center and how hardware and configuration impact energy efficiency and availability
• Methods to improve data center energy efficiency
• Management tools available to help you optimize data center performance and availability
• Practical steps to implement ITIL
• How to measure the IT Service Management metrics that really matter
• How to monitor your data center to optimize performance and availability
• What impacts data center availability and how you can improve it

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practice. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

• Anyone who wants to learn more about the data center infrastructure and effective, proven methods to improve energy efficiency and management of a data center
• Data center facilities managers and engineers, IT managers, data center infrastructure managers, and data center operations staff

Course Outline

Understanding the Symantec Management Platform

• Introducing the Symantec Management Platform
• Learning about Symantec Management Platform components
• Symantec Management Platform concepts
• How the Symantec Management Platform works
• Architecture considerations for Symantec Management Platform

Installing Symantec Management Platform

• Installation requirements
• Using Symantec Installation Manager
• Installing Symantec Management Platform
• Accessing the Symantec Management Console
• Configuring settings after installation
• Managing accounts

Migrating Versions of Symantec Management Platform

• Migrating from 6.x to 7.0
• Migrating from 7.0 to 7.1

Importing from Active Directory

• Importing user accounts and roles
• Importing computers and users
• Importing other resources
• Discovering computers using the Domain Browse List
• Performing Network Discovery

Symantec Management Console

• Getting to know the Symantec Management Console
• Getting to know the Activity Center views

Installing and Setting Up the Symantec Management Agent

• Understanding the Symantec Management Agent
• Installing the Symantec Management Agent
• Verifying the Symantec Management Agent installation
• Setting Symantec Management Agent installation options

Configuring Symantec Management Agent

• Configuring Symantec Management Agent
• Determining when to use unicast and multicast
• Installing and viewing Symantec Management Agent plugins

Agent Communication with Notification Server

• Introducing Symantec Management Agent and Notification Server communication
• Symantec Management Agent data flow

Site Management

• Introducing site management
• Managing sites and subnets
• Working with task service
• Working with package service

Creating and Managing Organizational Views and Groups

• Learning about organizational views
• Defining organizational groups
• Creating organizational views and groups
• Managing organizational views and groups

Security

• Learning about security
• Distinguishing between privileges and permissions

Creating and Managing Filters

• Introducing filters
• Managing and working with predefined filters
• Building new filters using the Query Builder
• Creating filters using raw SQL
• Modifying filters

Creating and Managing Targets

• Introducing targets
• Creating a target
• Managing and working with targets
• Applying resource scoping to filters and targets

Creating and Managing Policies

• Getting to know policies
• Understanding user-based policies
• Understanding computer-based policies
• Configuring automation policies
• Managing shared schedules

Creating and Managing Tasks

• Overview of task management
• Creating and scheduling tasks
• Creating jobs

Reporting

• Introducing reporting
• Introducing IT Analytics
• Learning SQL basics
• Viewing common database tables
• Generating a resource scoped report
• Creating a custom report
• Working with report results

Resource Management

• Understanding resources
• Using the Resource Manager
• Learning about resource scoping

Replication

• Understanding replication
• Setting up and configuring replication
• Scheduling replication

Hierarchy

• Understanding hierarchy
• Setting up and designing a Notification Server hierarchy
• Configuring hierarchy replication
• Changing the hierarchy tree

Troubleshooting

• Learning about Symantec Management Platform
• troubleshooting tools
• Using the Log Viewer
• Using NSConfigurator
• Using Remote Altiris Agent Diagnostics
• Troubleshooting the Symantec Management Agent
• Troubleshooting Event inboxes